Saturday, January 25, 2020
Factors Affecting Buildability of Building Designs
Factors Affecting Buildability of Building Designs Buildability is increasingly become a major requirement in building construction practice. The aim of buildability is use to improve the efficiency of overall building process by developing construction sensitive designs. Nowadays, in Malaysia construction industry, there have facing a lot of problem that will impede the project to process smoothly. In this research, it will highlight what buildability is. Through this we can deeply understand what buildability is and how important it was in the construction industry. Moreover, in this research, we wish to find out and identify the buildability attributes in building design in Malaysia construction industry. There are many buildability attributes have affecting in the building design. If the constructions proceed without a good buildability management, it will bring many problems to the project. So in this research, besides that identifying the buildability attributes, we also wish to find out the importance level for each of these attributes. AIM This report are aim to find out the factors that affect buildability of building design in the Malaysian construction industry. OBJECTIVE In order to achieve the aim of the report, the following are the objectives of this research To study what is buildability and factors may affect it in building design To find out and identify the buildability attributes in building design in the Malaysian construction industry To measure the level of importance of different buildability attributes Research Methodology Literature Review The purpose of the literature review is given us to understanding what buildability in the construction industry is and how important it was. This research methodology may include definitions, ideas and practices of related topics. Besides that, we can study and review to the relevant books, journals, internet and etc., as known as secondary data, that related to the topic buildability. Through those review sources, the important point will be noted down and convenience for us to writing the literature review. The below are showing that the literature search that will be carried out:- Define the definition of buildability/ constructability Define the principle and concept of buildability/ constructability Determine the factor affecting buildability in building design in construction Determine the building attributes and the level of importance for each attribute Questionnaire Questionnaire is recommended as one of the research method, because it is easier for analyzing the data, economical and the hypothesis can be tested. Questionnaire is a research instrument consisting of a series of questions and/or in difference grouping for the purpose of gathering the information from respondents. To gain more information of this research, copies of questionnaire will be sent out to the construction companies and they are needed to express their opinions based on their experience. In this questionnaire, there are empty spaces provide for the respondents to giving their comment or suggest other building attributes which are not included. This questionnaire will target to the professionals such as architect, engineer, project manager, quantity surveyor and others in the contractor industry firm in Malaysia. From the research title, to determine the level of importance of buildability attributes in this research, the classification of the rating scales is used. The questionnaire is based on LIKERT SCALE format. It is a widely used instrument in measuring opinions. A likert item is simply a statement which the respondent is asked to evaluate according to any kind of subjective or objective criteria and generally the level of agreement or disagreement is measured. 5 point likert scale being used as it may produce slightly higher mean scores relative to the highest attainable score. This will be carried out in the final stage of research methodology. The results/ comments get from the respondents will be analyze and present in table or graph in order to provide a clearer view of overall research with writing up the contents of the dissertation. Besides this, analysis and interpretation would be done to gather all the information and data. DISSERTATION ORGANIZATION Chapter 1- Introduction Chapter 1 provides an introduction of the chapter that giving a brief about our proposal. In this chapter it includes introduction/ background, problem statement, aim, objectives, research methodology and working program for the dissertation. Chapter 2 Literature Review Through the review of literature/ articles related to our research topic the important point will be written in this chapter. Journals, books and information from the internet will be the source of the information or data to doing this buildability title dissertation. This chapter are aim to provide a main picture of the knowledge to us before the research is carried out. Chapter 3 Research Design and Methodology Questionnaire will be designed based on the objective and information that we want to find out. These questionnaires will be sent to different construction industry companies in Malaysia to collect data to conduct next step of dissertation. Chapter 4 Data Analysis and Results Discussions The collected information from the respondents will be evaluated and analyzed in table or graph with explanation. Chapter 5 Conclusions This chapter will conclude and recommend the overall results of the survey for further research. REFERENCES Crowther,.P. Design For Buildability and The Deconstruction Consequences, Design for Deconstruction and Materials Reuse, CIB Publication 272. Lam, P.T.I., Wong, F.K.W., Wong, F.W.H. 2007. Building features and site-specific factors affecting buildability in Hong Kong, Journal of Engineering, Design and Technology, Vol 5, No 2. Mydin S.H., Zin R.M., Majid M.Z.A, Zahidi M. and Memon A.H. 2011. Buildability Attributes at Design Phase In Malaysian Building Construction, International Journal of Sustainable Construction Engineering Technology, Vol. 2, Issue 1. Wong, F.W.H, Lam, P.T.I, Chan, E.H.W. and Wong F.K.W. 2006. Factors Affecting Buildability of Building Design, Canadian Journal of Civil Engineering, 33.7, pg 79 CHAPTER 2 LITERATURE REVIEW INTRODUCTION Buildability or constructability has a huge area of study and it was very important in a construction industry. The aim of these literature reviews are to study and highlight the area that the buildability attributes that may affect the building design in Malaysia construction industry. The first reviews that will focus in this chapter are definition of buildability, then coming up with the principles and concepts of buildability which have defined by different countries. Moreover, this review also focuses on the factors that may affect the buildability by identify the buildability attributes in building design. BUILDABILITY/CONSTRUCTABILITY DEFINITION OF BUILDABILITY Since the buildability is important in the construction industry, so there are many researchers from different countries has identified and defined buildability based on their studies. Based on the several articles study and resources, it found that the one of the widely definition that can be accepted which is define by the Construction Industry Research and Information Association (CIRIA), 1983, it stated that the buildability is the extent to which the design of a building facilitates ease of construction, subject to the overall requirements for the completed building (Wong, Lam, Chan and Wong, 2006B.p. 796). Besides the definition defined by CIRIA, there also have another definition which was founded with specific aim of improving the construction total quality management and the overall cost effectiveness and defined as constructability is the effective and timely integration of construction knowledge into the conceptual planning, design, construction and field operation of a project to achieve the overall project objectives in the best possible time and accuracy at the most cost-effective level by Construction Industry Institute (as known as CII) in year 1986 (Wong, et.al, 2006B.p. 796). According to The Construction Industry in Australia (CIIA), Griffith and Sidwell (1997), has defined constructability as a system to integrate if construction knowledge in the project delivery process and balancing the various project and environmental constraints to achieve the project goals and building performance at the optimal level.(Wong, et.al, 2006B.p. 796) Buildability Performance Research Group (BPRG), Chen and McGeorge (1994), defined buildability as the extent to which decisions, made during the whole building procurement process, ultimately facilitate the ease of construction and the quality of the completed project which buildability as a management to goals the project by recognize the factors affected the project (Eng, 2002.p. 117). In the other hand, there are other researchers have derived their own definitions based on their studying in buildability, such as:- Ferguson (1989); buildability was defined as the ability to construct a building efficiently economically and to agreed quality levels from its constituent materials, components and sub-assemblies (Wong, et.al, 2006B.p. 796.) Williams (1982); buildability was defined as the most economic and efficient way of putting a building together.(Yang, 2004) Illingworth (1984); buildability was defined as a design and details which recognize the assembly process in achieving the desired result safety and at least cost to the client.(Yang, 2004) In year 1996, Moore has modified the definition defined by Illingworth as a design philosophy, which is recognizes and addresses the problems of the assembly process in achieving the construction of the design product, both safety and without resort to standardization or project level simplification.(Yang, 2004) Lueprasert (1996), constructability has defined as an important characteristic of structural design and site conditions of construction project which determines the level of complexity of executing the correlative structural assembly tasks.(Yang, 2004) Moreover, there are few researchers believed that constructability are significantly different with buildability. The differences between buildability and constructability are that buildability is a design-oriented concept but constructability is concern the whole project processing. But also have some researchers thought that there are no difference between buildability and constructability, the only is buildability is usually used in UK and constructability is often used in USA. (Yang, 2004) PRINCIPLES AND CONCEPTS OF BUILDABILITY According to Eng, (2002, p. 112), Buildability or Constructability has been used and evolved in the construction management in the late 1970s in United Kingdom, but its potential was not been fully exploited in construction industry at the time. Nowadays, buildability is increasingly become an integral part of the construction industry in many countries because it was a technique used to manage the construction process during the pre-construction stage. According to Low et.al, (2008), buildability aim is to ensure the impacts of design details are recognized and considered in the earlier stage to reduce and/or prevent errors, delays and allows a cost control to the overall project others. Together with this, it will enhance the productivity and competitiveness of the industry. Moreover, Low study also stated the summarized of buildability principles that defined by some researchers such as Adams (1989), Ferguson (1989), Gray (1984), Griffith and Sidwell (1995), Tatum (1987) and other s as shown as below:- Efficiency and economical building production; to ensure efficient and economical production of a building, a logical organization of the sequence of assembly is necessary. The building organization must ensure continuity of construction work by having food management due to labors, machineries and materials delivery to achieve this principle (OConnor, 1985). Simplicity; this principles saying that the designers of the project must try to produce the simplest possible details compatible with the overall requirement for the building especially for the buildings group of elements (Ferguson, 1989; Bishop, 1985). Tolerance Level; the building design should recognize its tolerances which are normally attainable under site conditions. Different the materials and components used on site have its different composition and different jointing methods required. Therefore, practical level of tolerance adopted is necessary for the materials and components (Ferguson, 1989). Innovation; use any innovative ideas that can enhance the buildability of a project. The contractor should try to bring in new machineries or methods of working that can improve the productivity and allow construction process more efficiency. Before bring in the ideas, consideration of the level of skills available in industry is required. (Tatum, 1987). Proper scheduling; a good scheduling of works may allow construction proceed smoothly and right on track. The construction sequence should be practical to allow for a continuous flow of work to minimize delays of works (Gugel and Russell, 1994). Repetition and standardization; to reduce time consuming for constructions, the building elements should be design that encourages appropriate repetition and standardization, it may help to reduce cost, risk and error by using readily and standard items in construction (Adams, 1989; Ferguson, 1989). Participation and communication; project team members with relevant knowledge should be encourage to participate all level of construction. They can give their opinion and suggestion during early planning stage to reduce problem in future. Clear project information should be planned and coordinated to suit the construction process and facilitate the best possible communication and understanding on site (Fischer and Tatum, 1997). Avoid damage by subsequent works; the design should enable the works that carried out will not have risk of damage due to adjacent finished elements and with minimum requirements for special protection. This would reduce the need for return visits to site to repair damage. By doing few times checking to the completed works is better to reduce the project completion period (OConnor and Tucker, 1986). (Source: Low et.al, 2008) McGeorge and Palmer (1997) have identified that buildability and constructability is the only management concept to have been designed and developed by the construction industry (Eng, 2002). This is because they think that the separation of designs and construction processes is unique to the construction industry. Eng also mentioned that the report in early 1960s, division between the process of design and construction was recognized as contributing to inefficiencies throughout the construction industry. (Eng, 2002).Emmerson (1962) has identified that insufficient documentation before tender, inefficient pre-contract design procedures and lacks of communication among the architects, consultants and contractors appointed are the factors that cause the problem occurred (Eng, 2002). Moreover, Banwell, (1964) suggested that the contractor who is too far from the design stage for his specialized knowledge can be participate in traditional contracting situation. (Eng, 2002.p. 111).In the o ther hand, Banwell report also highlighted that the complexities of modern construction and its requirement for specialized techniques demand that the design process and the construction stage should not be regarded as separate fields of activity. (Eng, 2002.p. 111) EVOLUTION OF BUILDABILITY/CONSTRUCTABILITY CONCEPT Through different groups of researchers, a number of stages in the evolution of the buildability or constructability concept are been identified and related to research efforts in different parts (Eng, 2002). According to Eng (2002) study, it shows the groups of researchers from different countries that have evaluated the evolution of buildability/constructability, which are: Construction Industry Research and Information Association (CIRIA); UK Construction Industry Institute (CII); USA Construction Industry Institute of Australia (CIIA) Building Performance Research Group (BPRG); University of Newcastle in Australia In the early research taken by CIRIA and UK researches, they regarded that buildability is problem that arose from the division between builders and designers; led researchers to focus on technical issue and site and construction planning (Gray, 1983; Adam, 1989; Ferguson, 1989). (Eng, 2002.p. 112) Besides that, Eng stated that most industry researchers and commentators are tended to see buildability as a function that is within the influence or control of the designer. Illingworth (1984) has suggested that the problem of buildability was become deteriorate because the designers and professional team are resented contractors involve and giving their opinions during the design stage.(Eng, 2002.p. 112) In addition, CII had used industry case studies to investigate the constructability problem in construction industry to allow the researchers to understanding the issues. This carried out the understanding of different stages of project life cycle which would relate to different issues in constructability (Eng, 2002). Furthermore, CIIA also used the case studies to enable a holistic perspective to be maintained. CIIA have proposed 12 principles would be relevant with different emphases due to the different project life cycle. For BPRG at University of Newcastle in Australia, they started with conceptualize the buildability problem as one that derived from a complex system and they proposed that the concepts of buildability is needed to recognize the factors in a project environment which may affected in the design process, construction process and the link between them (Eng, 2002). CIRIA RESEARCH IN BUILDABILITY The definition of buildability defined by CIRIA has shown at the above. Though that we know that CIRIA definition is focused between designs and construction; the factors has been implied which are solely within the influence or control of the design team those have a significant impact on the ease if construction of a project (Eng, 2002). The concept was recognized as an issue within an integrated design management context. A good buildability are formed based on a building design, structure or other which had been consider in the construction phase with emphasis on the method of construction, activities, sequence of works and way incorporated into the overall design (Eng, 2002). In additional, Eng study had showing the 16 guiding principles for achieving buildability which was identified and developed by Adams (1989), CIRIA, as below:- Investigate thoroughly Consider accessibility at the design stage Consider storage at design stage Design for early enclosure Design for minimum time below ground work Suitable materials use Consider for the local skill available Design for simple assembly Plan for maximize repetition and standardization Maximize the use of plant Allow for sensible tolerances Allow for a practical sequence of operations Plan to avoid change to work Avoid return visits on site; do it right in first time Safe construction design Clearly communication (Source: Adam, (Eng, 2002)) CONSTRUCTABILITY DEVELOPTMENT BY CII According to Eng (2002), has mentioned that CII used case studies to identify different of requirements for the planning stage (Tatum et.al, 1986), engineering and procurement phases of a project (OConnor et.al., 1986) and improvement of constructability that able to make during field operations (OConnor and Davis, 1988). In additional, they had identified and presented 6 concepts for the planning stage, 7 concepts for the design and procurement phase and 1 for field operations phase which showing below:- Conceptual Planning Stage Basic design approaches consider major construction methods Constructability programs are an integral part of project of project implementation plans Project planning requires construction knowledge and experience Early construction involvement in the development of contracting strategy Project schedules are construction sensitive Site layouts show efficient of construction Design and Procurement Stage Design for accessibility, materials and equipment Design for construction in adverse weather and remotes locations Design and procurement schedules are construction sensitive Design to enable efficient construction Design elements are standardize Construction and procurement efficiency are specifications developed Design for modularization to facilitate fabrication/transportation Field Operation Contractors use innovative methods (Source: Tatum et.al; OConnor et.al; OConnor and Davis; (Eng, 2002)) CONSTRUCTABILITY PRINCIPLES BY CIIA For CIIA, they have review to the work of CII, and some developed construction information within the Australian context (Eng, 2002). At the beginning, they are 17 principles are being identified and tested. In the other hand, more than twenty of the personnel who experienced in construction are given feedback due to this tested. Through the test, Constructability Principles File (CIIA, 1992) has shown 12 concepts of constructability to represent current best practice applicable over five projects life cycle stages, which are feasibility studies stage, conceptual design stage, details design stage, construction stage and post construction stage (Eng, 2002). The twelve principles espoused were:- PRINCIPLESÃ DESCRIPTION Integration Constructability must be made an integral part of project plan. Construction Knowledge Project planning must actively involve construction knowledge and experience. Team Skills Project team must be appropriate for the project based on their experience, skills and etc. Corporate Objectives Project team understanding against clients corporate and project objective to improve constructability. Available Resources Technology use in design solution must be matched with the skills and resources available. External factors External factors might affect the cost and program of the project. Program of project Overall project program must be realistic and have the commitment of the project team. Construction Methodology Construction methodology must be considered in project design. Accessibility Constructability will be improved if accessibility is considered good in the design stage of project. Specifications Constructability improved when efficiency considered in specification development. Construction innovation Constructability improved when innovation techniques is used Feedback Post construction analysis is undertaken to allow constructability can be enhanced on future projects Table Principles by CIIA (Francis and Sidwell (Eng, 2002)) CONSTRUCTABILITY CONCEPTS BY MALAYSIAN RESEARCHER According to Nawi, Kamar, Lee, Hamid, Abdullah, Haron and Ariff (2009), stated that in Malaysia, the constructability and buildability concepts established by the Construction Industry Institute (CII) and other relevant literature by CIRIA, (1983); Tatum, (1987); Adams, (1989); CII, (1993) and etc, there are 23 constructability concepts were formulated and presented by Nima, (2001) which use them to utilize a study in relation to the engineered construction phases. There are 7 concepts for conceptual planning phase, 8 concepts for design and procurement phase and 8 concepts for field operation phases which as follows:- C1-C7 (Project constructability enhancement during conceptual planning phase) Concept C1 the project constructability program should be discussed and documented within the project execution plan, through the participation of all project team members. Concept C2 a project team that includes representatives of the owner, engineer and contractor should be formulated and maintained to take the constructability issue into consideration from the outset of the project and through all of its phases. Concept C3 individuals with current construction knowledge and experience should achieve the early project planning so that interference between design and construction can be avoided. Concept C4 the construction methods should be taken into consideration when choosing the type and the number of contracts required for executing the project. Concept C5 the master project schedule and the construction completion date should be construction-sensitive and should be assigned as early as possible. Concept C6 in order to accomplish the field operations easily and efficiently, major construction methods should be discussed and analyses in-depth as early as possible to direct the design according to these methods. Concept C7 site layout should be studies carefully so that construction, operation and maintenance proceed efficiently and avoid any interference between the operations performed during these phases. C8-C15 (Project constructability enhancement during design and procurement phases) Concept C8 design and procurement schedules should be dictated by construction sequence. Thus, the construction schedule must be discussed and developed prior to the design development and procurement schedule. Concept C9 advanced information technologies are important to any field including field of construction industry. The usage of those technologies could overcome the problem of fragmentation into specialized roles in this field, hence enhancing constructability. Concept C10 designs, with design simplification by designers and design review by qualified construction personnel must be configured to enable efficient construction. Concept C11 project elements should be standardized to an extent that will never affect the project cost negatively. Concept C12 the project technical specifications should be simplified and configured to achieve efficient construction without sacrificing the level or the efficiency of the project performance. Concept C13 the implementation of modularization and preassembly for project elements should be taken into consideration and studied carefully. Modularization and preassembly design should be prepared to facilitate fabrication, transportation and installation. Concept C14 project design should take into consideration the construction personnel, materials and equipment accessibility to the required position on-site. Concept C15 design should facilitate construction during adverse weather conditions. Great emphasis should be made to planning for the construction of the project under suitable weather conditions, but the designer must plan and take into consideration the project elements that could be prefabricated in workshops. C16-C23 (Project constructability enhancement during field operation phases) Concept C16 field task sequencing should be configured in order to minimize damages or rework of some project elements, minimize scaffolding needs, formwork used or congestion of construction personnel, material and equipment. Concept C17 innovation in temporary construction materials/systems, or implementing innovative ways of using available temporary construction materials/systems that have not been defined or limited by the design drawings and technical specifications will contribute positively to the enhancement of constructability. Concept C18 incorporating innovation of new methods in using off-the-shelf hand tools or modification of the available tools or introduction of a new hand tools that may reduce labour intensity, increase mobility, safety or accessibility will enhance constructability at the construction phase. Concept C19 introduction of innovative methods for using the available equipment or modification of the available equipment to increase their productivity will lead to a better constructability. Concept C20 in order to increase the productivity, reduce the need of scaffolding or improve the project constructability under adverse weather conditions, constructors should be encouraged to use any optional preassembly. Concept C21 constructability will be enhanced by encouraging the constructor to carry out innovation of temporary facilities. Concept C22 good contractors, based on quality and time, should be documented, so that contracts for future construction works would not be awarded based on low bits only, but by considering other project attributes. Concept C23 evaluation, documentation and feedback of the issues of the constructability concepts should be maintained throughout the project to be used in later projects as lessons learned. (Source: Nima el al, (Nawi, et.al, 2009)) Although there are many researchers from different countries have identified and presented their own principles and concepts, but the points they covered are almost the same. Through those principles and concepts, it showing the ways to help the construction to reduce its project time, error, cost by having a good buildability on manage overall project. ASSESSMENT OF DESIGNS FOR BUILDABILITY According to CIRC and Chiang et.al, has stated that the construction industries are continues to search out the ways to improve buildability, such as the use of prefabricated, standardized and modular components, as well as the adoption of alternative procurement methods (cited by Wong, Lam, Chan P.C. and Chan H.W., 2006), the Building and Construction Authority (BCA) in Singapore had introduced and published a Code of Practice on Buildabl
Friday, January 17, 2020
Elizabethan Poor Laws
?Life for the poor in Elizabethan England was very harsh. Unemployment and rapid price inflation increased causing many villagers to leave their homes and come to the towns to look for work. However, they often could not find employment and ended up begging in the streets. Elizabethan Poor Laws, enacted in 1601, were incredibly beneficial in uniting the community to provide care and nurture for the qualifying less fortunate. These laws set a critical foundation for Britainââ¬â¢s welfare system and established guidelines for the ââ¬Å"deservingâ⬠and ââ¬Å"undeservingâ⬠poor.I chose this topic because it vastly influenced our world today, not only physically, but morally. My extensive research was conducted mainly through internet resources. Thanks to online databases provided by the Public Library System I was able to find valuable primary sources such as newspaper articles. I was also able to find credible, scholarly summaries, documents, essays, and more on my topic, making it much more manageable to thoroughly educate myself and others.Gathering so much background knowledge also provided more validity to statements I concluded and overall information included in my presentation. I personally felt an exhibit would be the most tremendous in portraying the vast research I completed throughout the History Fair process through vibrant illustrations, documents, photos and more. The 1601 Elizabethan Poor Laws suitably fits the Rights and Responsibilities theme. Everyone had a share ââ¬â rights and responsibilities, from the Justices of the Peace, to the substantial householders, even the poor themselves.The poor weren't just goldenly treated out of the blue. Only the ââ¬Å"deservingâ⬠poor were assisted. ââ¬Å"Deservingâ⬠ââ¬â classified as the ââ¬Å"Helpless poorâ⬠also known as old folk, or children of poor families and the ââ¬Å"able-bodied poorâ⬠- people who could work, wanted to work, and attempted at earning a li ving. It was the responsibilities of the poor to remain determined and avoid indolence, sluggishness, and misdemeanor or else they would be classified under the more dangerous and itinerant group of ââ¬Å"rogues and vagabondsâ⬠(beggars and stealers) vastly targeted by the government.Townsfolk were known to dislike beggars and treat them harshly. Their streets had become overcrowded and dirty, and the poor and beggars were accused of being scroungers and suspected of being criminals. It had then become a right, where two or more ââ¬Å"substantial householdersâ⬠were to be yearly nominated by the Justices of the Peace to serve as overseers of the poor in each parish.The overseersà were to raise ââ¬Å"weekly or otherwise, by taxation of every inhabitant, such competent sums of money as they shall think fit,â⬠however; one of the later complaints about the 1601 Act was that the basis of the law was that it rated land and buildings but not personal or movable wealth. Consequently it benefited the industrial and commercial groups in society who did not fall within the parameters of the legislation and so did not pay into the poor rates unless they also happened to own landed property.The 1601 Elizabethan Poor Law continued with additional variations and adjustments, for example the 1662 Settlement Act, Gilbert's Act (1782) and the Speenhamland system of 1795 ââ¬â until the passing of the 1834 Poor Law Amendment Act which ultimately formed the basis of poor relief throughout the country for more than two centuries. It was a reasonable and unbiased system run for and administered by local people at a time when the population was undersized enough for everyone to know everyone else and his/her conditions and circumstances.Personally, the 1601 Elizabethan Poor Laws taught me that caring for the poor is a divine purpose in our community today, that it will remain a responsibility to the poor to guide our actions in international development to end ing poverty. This act recognized that well applied, targeted, and effective aid can and should be used to achieve progress on challenges such as health, education, and substantial living in our poverties. ââ¬Å"The care of human life and happiness, and not their destruction, is the first and only object of a good government,â⬠ââ¬â Thomas Jefferson
Thursday, January 9, 2020
Essay about Job Discrimination - 1030 Words
In some way or another we have all experienced discrimination not only through race but also sex, a disability, religion and so on. How can we determine if discrimination is right in areas other than race? If we define discrimination from the Websterââ¬â¢s dictionary it can be the treatment or consideration of, or making a distinction in favor of or against, a person or thing based on the group, class, or category to which that person belongs. In my opinion I would simply say that ââ¬Å"you canââ¬â¢t judge a book by its coverâ⬠and that is what we tend to do when we face discrimination. The Federal Equal Opportunity Laws are the enforcers of such discriminations people face on a daily job. Whenever employees encounter a problem with discriminationâ⬠¦show more contentâ⬠¦Many employers may feel that for older adults that they are not as useful as the younger generation and that allows the employer to reduce benefits. Next, would be the Equal Pay Act Discrimination w hich deals with sex discrimination dealing with the payment of wages or benefits; whereas a man a woman can perform the same job and employers are required to give them both equal pay. Finally, the Titles I and V of the Americans with Disabilities Act, under this act it deals with the Individual with a Disability meaning a physical or mental problems. Qualified Individuals with a Disability by this person is capable of performing skills that are required on the job. Just to give you some stats and this information comes from www.jobsearch.com, it states that there are over 16 million Americans over 55 who are either working or seeking work. In this generation older workers are getting new jobs at an annual rate of 4.1 percent. Older Americans make up 10 percent of the workforce, but account for 22 percent of the nations job growth. nbsp;nbsp;nbsp;nbsp;nbsp;When we looked at the EEO laws and saw examples of these we now have to understand who is covered under the laws, and if sued the proper procedures to go about the issue or complaint. The title VII and the ADA cover private employers, state and local governments, and education institutions that employ 15 or more people. For instance, the EPA covers employers who are covered by the federalShow MoreRelated The Great Recession of 2007: Job Discrimination in the United States1403 Words à |à 6 Pageshigh that affects the value of the dollar. To cope, many people turn to welfare for government assistance. People who do not rely on unemployment benefit or government assistance must find a job to survive. When looking for a job, a person must be deemed as a qualified candidate and meet the requirements of the job. 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Tuesday, December 31, 2019
Analysis Of The Poem Yeats - 873 Words
Yeats has composed an effectively concise poem of only twelve lines in iambic pentameter. Iambic pentameter is harnessed to replicate human speech patterns; as if the four rhetorical questions are being posed to the reader from the speaker. The romantic and personal content of this poem creates a certain level of intimacy the reader will feel with Yeats. With a simple ABABCDCDEFEF rhyming structure there is a crucial lack of rhyming couplets (often used to accentuate a couple s closeness). Therefore a distance is already established between the speaker and their subject. Additionally, Yeats creates the emotional response to this poem by exploring historical, personal, political and classical mythological elements. Yet, at the very foreground this is a love poem, and the underlying focus on love makes this poem a typical lyric. It is important to consider the historical context of this poem. Rather, whom Yeats intended it to be aimed at. The object of Yeats affection during the period this poem was written is Irish Feminist and Revolutionary Maud Gonne; she was to be his muse and the catalyst of his poetic yearnings1. However, Gonne never accepted Yeats multiple marriage proposals which evidently (through his writings) was a great source of grief for Yeats. Furthermore, Yeats establishes a binary opposition between the speaker and the subject. The speaker who condemns the subject s vicious beauty a kind That is not natural in an age like this, is presented as a manShow MoreRelatedRhetorical Analysis Of Yeats Poem Essay769 Words à |à 4 PagesRhetorical Analysis: ââ¬Å"How many loved your moments of glad grace, And loved your beauty with love false or true, But one man loved the pilgrim Soul in you, And loved the sorrows of your changing face.â⬠(Yeats, 1893). This sentence is picked up from ââ¬ËWhen you are oldââ¬â¢, a love poem written by an Irish poet called William Butler Yeats. Although he was tortured by the unrequited love, he still strongly expressed his admire to the only love of his life (Poetry foundation, 2016). In the first lineRead More Analysis of William Butler Yeats Poems Essay1361 Words à |à 6 PagesAnalysis of William Butler Yeats Poems; When You Are Old, The Lake Isle of Innisfree, The Wild Swans at Coole, The Second Coming and Sailing to Byzantium In many poems, short stories, plays, television shows and novels an author usually deals with a main idea in each of their works. A main reason they do this is due to the fact that they either have a strong belief in that very idea or it somehow correlates to an important piece of their life overall. For example the author ThomasRead More An Analysis of the Poem A Prayer for My Daughter by William Butler Yeats1552 Words à |à 7 PagesPrayer for My Daughter is a poem written by William Butler Yeats in 1919. This poem is a prayer-like poem. And it generally tells about the poets ideas about his daughter who is sleeping at the same time while the poem is being told. Throughout the poem Yeats reflects how he wants his daughters future to be. This essay will analyze the poem in three sections: 1- What does this poem mean?, 2- The poetic devices, imagery, rhyming, figures of speech, used in the poem and mood, diction, languageRead MoreAnalysis Of The Poem The Song Of Wanderin g Aengus By William Butler Yeats2050 Words à |à 9 PagesYeats: Youthful Desires ââ¬Å"To burn with desire and keep quiet about it is the greatest punishment we can bring on ourselves.â⬠ââ¬â Federico Garcia Lorca (Blood Wedding) William Butler Yeats was not a man to keep quiet about his passions. He expresses his need for more than just reality throughout his poems, longing for the youthful desires of his heart. Yeats often talks about escaping reality and shifting to a realm of fantasy in which his deepest thoughts are brought forth. He reveals his unrequitedRead MoreAnalysis of 6 poems on the topic, Hidden messages. contains poems by hughes, mcauley, strand, dobson, yeats, williams.1211 Words à |à 5 PagesThe Bystander - Rosemary Dobson The Bystander describes the significance of the insignificant characters in paintings. The speaker in the poem is that figure painted behind/beside the subjects of artworks, where he/it speaks out of its existence to us: in the form of a wing, a squire, a distant figure or part of a crowd. This insignificant character reflects upon several scenes he/it has stood in, such as the two slaughter of Innocents (i.e. the murder of infants from both Old and New TestamentRead MoreAnalysis on To Ireland in the Coming Times1608 Words à |à 7 PagesMarch 5th, 2013 Analysis of ââ¬Å"To Ireland In The Coming Timesâ⬠Yeats is known as an influential poet of the 20th century. His love and affection for Ireland and his people can be seen in many of his poems. In ââ¬Å"To Ireland in the coming timesâ⬠Yeats passion for Ireland and the revolution against Britain at the time can be seen in his writing. Ireland was undergoing a transition from a nation under British rule to a nation of its own with an identity. Many poets, Yeats included, helped fuel thisRead MoreWilliam Butler Yeats The Second Coming1011 Words à |à 5 PagesIn William Butler Yeats The Second Coming, the poet makes phrases such as; ââ¬Å"the best lack of conviction of stony sleep (19) and the falcon cannot hear the falconer (2). The phrases are useful in suggesting various thematic concerns of the poem as well asserting separation of ideas and events that occur during the time when Yeats is writing his work. Different interpretations of the stanzas may bring a connection of the antagonism of people and events that Yeats for esees. For instance, the falconRead MoreThe Second Coming by William Yeats1288 Words à |à 6 PagesWilliam Butler Yeats, a multitalented individual won the Nobel Prize in 1923. Born the son of a well known Irish painter and religious skeptic had many influences in his life. Eventually, he converted to Paganism from Christianity. He is till this day considered one of the greatest poets that ever lived. To understand the meaning of William Butler Yeats poem The Second Coming, you must first understand the difference between Christianity and Paganism. Yeats was raised as a Christian and turnedRead More THE SECOND COMING BY WILLIAM YEATS Essay1286 Words à |à 6 Pages William Butler Yeats, a multitalented individual won the Nobel Prize in 1923. Born the son of a well known Irish painter and religious skeptic had many influences in his life. Eventually, he converted to Paganism from Christianity. He is till this day considered one of the greatest poets that ever lived. To understand the meaning of William Butler Yeats poem ââ¬Å"The Second Comingâ⬠, you must first understand the difference between Christianity and Paganism. Yeats was raised as a Christian and turnedRead More Analysis of Leda and the Swan Essay1528 Words à |à 7 PagesAnalysis of Leda and the Swan. Greek mythology. Analysis of Leda and the Swan. Greek mythology has, throughout history, been the subject of much debate and interpretation. Conjuring up images of bloody battles and crumbling cities, its descriptions of the epic battle between good and evil still have remarkable relevance and continue to resonate with poignancy in our bleak, war-torn society. The poem Leda and the Swan, written by William Butler Yeats, attempts to shed new light on what
Monday, December 23, 2019
The Hierarchical System Of Social Classification Used...
The hierarchical system of social classification used during the medieval periods, generated considerable class tensions between people of more privileged status and those with lesser. Some peasants, townspeople, women, and university students all campaigned through diverse methodology to challenge the authorities that governed them. The dualistic society the medieval culture was based on formed the tensions within society. Specifically, good versus evil, rich versus poor, man versus woman, civilized versus uncivilized, and master versus slave. The ruling nobility and church officials used intimidating means of violence, aggression, and coercion to dominate the perceived lower classes. To contest oppression, the groups associated with commonality challenged the ruling classes to have the opportunity to influence and assert authority within their own lives. Specifically, people of common class status utilized violence, rebellion, and dissidence to combat persecution from the e lite groups. This paper will argue the townspeople, peasants, women, and university students, strived for upward social mobility within their political class system, by challenging the sociological and theological contracts of their respective eras. . The ethics and morals of the men constructing medieval society laws were heavily based within church doctrine. The difference in class structure in medieval society were formalized by the privileged authorities ideals and values. The methodsShow MoreRelatedBritish Impact on India10478 Words à |à 42 Pagesand how it would function politically and socially. These structures of caste provided upper-caste Hindus with a privileged social and political position backed by religious dogma. The presence of the British, under the British East India Company from 1600-1857 , and the British Crown from 1858 until 1947, had been a major influence in defining Indias political and social structures. This British influence shaped Indian caste based politics by strengthening caste identity, playing different casteRead MoreMotivation Factors in Dark Tourism13274 Words à |à 54 Pagesis a good example of a dark tourism attraction. It stands as a monument to the memory of those held captive, tortured and killed in the building under the Nazi and the Communist reigns during and after the Second World War. Opened on February 24th in 2002, the museum reveals the horrors of the two cruellest systems of the 20th century with the purpose to draw peoples attention to understanding the sacrifice for the freedom in Hungary ââ¬â and giving the visitor a possibility to contemplate the balanceRead MoreSantrock Edpsych Ch0218723 Words à |à 75 Pageslanguage develop? What is the best way to teach students to communicate verbally? PHYSICAL AND COGNITIVE DEVELOPMENT Exploring How Children Develop Language Development Developmental Why Studying Issues Childrenââ¬â¢s Development Processes, Is Important Periods, and Stages Physical Development and Health Growth in Childhood Pubertal Changes Child Health and Education 32 What Is Language? Biological and Environmental Influences Cognitive Development Piagetââ¬â¢s Theory Vygotskyââ¬â¢s Theory Caseââ¬â¢s Neo-PiagetianRead MoreThe Historical Transformation of Work14383 Words à |à 58 Pageshistory of human societies, it is only in the recent past that work has become synonymous with regular paid employment, a separate sphere of specialized economic activity for which one receives payment. Thus, the current conception of work is a modern social construction, the product of specific historical conditions that are typically denoted by the term ââ¬Ëindustrial capitalismââ¬â¢. The first part of this term indicates that work is a productive activity involving machines powered by inanimate energy sourcesRead MoreEmilio Jacintos Trading Cooperative19425 Words à |à 78 Pagesresources IN 49 Chapter 7 Cooperative financial management PRACTICES 39 Chapter 6 Cooperative roles, responsibilities, and communication 27 Chapter 5 Alternative business models in the United States PRINCIPLES 15 Chapter 4 Cooperative classification Contents Publication notes ï ± 89 THE 21ST CENTURY i Publication notes This publication is the fourth and most extensive revision of the Marvin A. Schaarsââ¬â¢ text, Cooperatives, Principles and Practices, University of Wisconsin Extensionââ¬âMadisonRead MoreAdl 01 - Principles and Practices of Management Study Material.Pdf Uploaded Successfully30836 Words à |à 124 Pagespeople capable of joint performance by giving them common goals and values, the right environment in which to operate, and the ongoing training so that they can perform and respond to change. Organizations can be defined as, ââ¬â¢a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goalsââ¬â". Firstly, each organization has a distinctive purpose. This is the goal or objective that the organization hopes to accomplishRead MoreKfc Marketing Strategies20155 Words à |à 81 Pagesprocess and you have signed your option agreement, you have eight months to begin construction and one year to open for business. Who will build my restaurant? Will you provide plans and an equipment list? Can I use equipment that I already own or used equipment? Thereââ¬â¢s already a KFC in my market, can I add another one? Existing KFC operators have a protected territory of 1.5 miles or 30,000 people, whichever is smaller. Outside of that, KFC seeks to build in quality trade areas that allow forRead MoreContemporary Issues in Management Accounting211377 Words à |à 846 PagesNew York ß Oxford University Press 2006 The moral rights of the author have been asserted Database right Oxford University Press (maker) First published 2006 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted by law, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerningRead MoreProject on Risk Management46558 Words à |à 187 Pagespeoples, operations, limits and controls) satisfy banks policy. Reviewing and approving, market risk limits, including triggers or stop losses for traded and accrual por tfolios. Ensuring robustness of financial models and the effectiveness of all systems used to calculate market risk. Liquidity risk is the potential inability to meet the bankââ¬â¢s liabilities as they become due and are managed through caps on the net asset calculations in the various time buckets. Interest rate risk is the risk where changesRead MoreIslamic Way of warfare23558 Words à |à 95 PagesQaeda is truly Islamic or not. This thesis identifies that Islam does not dictate minor tactical matters of warfare, rather focuses its guidance on warfare in two broad categories: the just cause for waging war, and limited restrictions on conduct during the war. Using this two part test of ââ¬Å"Causeâ⬠and ââ¬Å"Conduct,â⬠the thesis shows that though Al Qaeda deem to have an authentic Islamic cause to wage war against USA and Western countries, because of its violation of guidelines in conduct, it ceases
Sunday, December 15, 2019
Customer Service in the Transport Logistics Free Essays
string(117) " to address some of the issues within the transport industry, though there is still much that needs to be addressed\." The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. We will write a custom essay sample on Customer Service in the Transport Logistics or any similar topic only for you Order Now The process of managing stock, warehouse inventory, and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its origination to its ultimate destination. The goal of a logistics team is to find a way to do this process in the most streamlined, cost efficient method possible. The overall High costs in the logistics industry though are a cause for concern as they hinder the ability of organisations to provide maximum efficiency, to their customers thus not achieving maximum customer service. We will discuss what customer service is and its importance in the transport industry. We will look at the challenges facing the South African Transport industry as well as current developments going into the world cup and what these developments mean for the future of the South African transport industry. Customer Service is defined by Vogt and Pienaar as ââ¬Å"the integrated series of activities between a supplier and a buyer, which enhance the sale and facilitate the effective use of the suppliersââ¬â¢ products. When rendered effectively, customer service is the overriding logistics supply chain function that can create demand and retain loyalty. In a broader sense customer service is the measure of how well the logistics system is performing in providing time and place utility for a product or service (Pienaar Vogt; 2009, 25). According to Christopher and Peck (2003) customer service includes points of contact between a supplier and buyer also including tangible and intangible elements. Logistics performance is extremely important in achieving customer satisfaction. Importance of Customer service The importance of customer service in any organisation and the transport industry as a whole cannot be over emphasized. Customer service is the most critical aspect of the whole supply and distribution chain (Ron). According to Karl it has been proven in surveys that most customers do not come back to certain business establishment because of the indifferences they might have had with the owner, manager and employees regardless if they like the product or service the business renders. Every business management must recognize the reality that customer service is imperative in the success of the business. This ensures customer loyalty and commitment to the business. The companyââ¬â¢s ability to focus on customers needs rather than on their own will ensure that company is cost effective and efficient at all times. Characteristics of customer service in transportation There are a number of factors that make up customer service and specifically for the transport industry these include, dependability, time in transit, flexibility of mode chosen, loss and damage performance of the mode, and ability of the transport to adapt to the changing customer needs. (Craig, 2004) Most customers are more interested about receiving their delivered goods on time than whether the person delivering the goods has a cheerful face. Successful companies try to under-promise and over deliver in terms of delivery time. This allows the firms to capture their customers ensuring that the companyââ¬â¢s reputation is not jeopardized so firms need to ensure that their lead times are accurate. Customer service excellence is about reliability and consistency. Reliability means that the suppliers commitment to maintain a promised delivery schedule and to advise customers if deliveries subsequently cannot be made on time. This shows that the suppliers are reliable and keep the customer at ease. It is better to switch to a more expensive but reliable supplier than to rely on a relatively inexpensive but erratic supplier. Customer satisfaction is highest when a customer knows they can rely on their goods to be delivered at the specified time and that the goods will be delivered. Companies such as Manline offer customers the service of being able to track their goods in transit through a customer call centre where they can monitor their cargo through real time satellite tracking of their vehicles. Such services allow customers to be more at ease. In South Africa overall this is a concern in the transport industry as the rate of hijacking is high and thus the risk of goods not arriving is high. This means that in South Africa it is imperative that an organisation gets the best security technology in order to meet customer needs. The amount of time in-transit is another important element in customer service within the transport industry. Goods need to be transported and delivered as quickly as possible as customers need their cargo on hand as soon as possible. The flexibility of any mode of transport is another important element in customer service. If an organisation is to provide the best service they need to react to a customerââ¬â¢s changing needs. In the South African transport industry it is sometimes difficult for there to be immediate changes in customer requirements as the most used mode of transportation is road transportation. This means that service delivery in any other form is sometimes difficult or unreliable. The idea is to move goods as quickly, efficiently and cost effectively as possible. JIT (Just-In-Time) deliveries are a powerful force in the modern epoch. Deliveries are getting smaller but more frequent. We are moving into a situation where there is a continuous flow of goods from source to final delivery. Those carriers who are able to adapt to the changes in the market and accommodate a wide set of logistical competencies will be the winners in the new age of transport. Traditional haulers must change their ideas of what industry they belong to and face the challenges of the new order. Fast-moving, 2005) Challenges affecting customer service in South Africa Within the last couple of years the country has been able to address some of the issues within the transport industry, though there is still much that needs to be addressed. You read "Customer Service in the Transport Logistics" in category "Papers" There have been various challenges that have and still face South Africaââ¬â¢s growing transportation and physical distribution industry. One of those challeng es is that with increased globalization the local industry has to compete with foreign industry. Customers want the most reliable yet inexpensive way of transporting their goods and foreign companies are doing this, making it difficult for local companies to stay relevant. Another major challenge which has been addressed to an extent by some companies and aspects of the transport industry is that of technology. Customers want to know the exact specifications of the transportation of their goods. They want to know time of departure, time of arrival, amount of time in transit, and even the route of transit. This then means that the best tracking technology is required. In South Africa this high technology has been slow in infiltrating the transport industry. Devices for tracking and monitoring load carriers using real time satellite tracking is not something that is widely used in the industry. A good example of a company that is doing this though is Manline . This Company has set up a 24-hour control centre operated by fleet trackers that constantly monitor all vehicles and also to apply effective route rationalizing techniques and maximize vehicle productivity and utilization. (Manline 2010). According to the findings of the ââ¬ËResearch Report for the Infrastructure Inputs Sector Strategyââ¬â¢, commissioned by the Presidency, and compiled by Sudeo International Business consultants. One of the other major challenges facing the South African Transportation industry going into 2010 is that freight volumes travelling by all modes of transport will have to be suppressed for the duration of the world cup. This will have considerable impact on the logistics industry as a whole. Ways to improve and Developments in 2010 The challenges that face the South African industry are ones that can be remedied. The 2010 World cup in South Africa has become a catalyst event in developments in the country and the transportation industry as it is one of the most integral parts of achieving efficient customer delivery and thus achieving high customer satisfaction. An important component of ultimate improvement would be making on-time deliveries every time. When a product is ready for use, the clock starts to count down how long it will take to complete the cycle from completing the manufacturing of a product to the consumption of that product. The longer it takes to get the product into the hands of the consumer, the more money a company loses. It is important that the products are delivered quickly and on time to the customers in order to maintain the companyââ¬â¢s customers and keep them loyal. So how does one streamline this process? By implementing a logistics plan of action, a company can do just that. Larger manufacturers will hire a logistics team that is responsible for the routing of goods from the company, to the freight transportation company, and finally to the end client. They will have a database system to track all inventory. They will monitor inventory levels to make sure that a backlog of supply occurs. An additional responsibility of transportation and logistics specialist is to account for accurate transportation times. It is vital for companies to be able to rely and trust that their shipments will arrive in a timely manner. Being well organized accounts for much of this success, but the ability to transport the shipments quickly is also important. Because the countryââ¬â¢s infrastructure has improved with better maintained highways and interstates, transportation times have decreased. Freight transportation is more reliable now because companies can more accurately predict when a shipment will arrive. Some trucking companies will even guarantee the precise day and hour that a delivery will be made. This is very important because customer satisfaction is often based around on-time deliveries and accurate accounting of merchandise. This has also helped to reduce the cost of shipping freight, since trucking companies now have reliable, more direct routes to utilize. It indirectly affects cost because better roads create less wear and tear on shipping vehicles. It is important for the organization to answer all e-mail and phone calls from customers within an hour. If possible, the owner of the business, personally take care of the problem. This will show that the organization cares about customers and will improve the service quality of the organisation. This is an important area of improvement in South Africa as clients would be able to trust load carriers as they would be in constant contact. It will give customers peace of mind if they can continuously monitor their cargo themselves and also stay in contact with their company. The organisation should offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink the e-mail address so customers wonââ¬â¢t have to type it. Offer toll free numbers for phone and fax contacts. Some trucking companies have contact numbers written on their trucks so that the customers can be able to contact that particular company when they need their service. The organisation should invite customers to company meetings, luncheons, workshops or seminars in the meeting the manager can inform the customers about when the products will be available in the market because it is important to give customers more than they expect. Create special events for the customers like parties, barbecueââ¬â¢s, dances etc. This will make them feel important when the company include them in regular business operations and special events (Larry Dotson, 2004) If a logistic team only concentrates on reducing freight cost, they could potentially lower customer service quality. Therefore, the goal of a logistics manager, or third party administrator, is to find a balance between cost and customer satisfaction. They must also be able to provide accurate tracking information, correctly estimate shipping cost, and be able to calculate delivery dates and times. By being organized, keeping cost low for the clients, and by making on time deliveries, freight management can help control the overall customer satisfaction of their clients. Reducing cost in freight transport is great, but if you can improve customer service at the same time, thatââ¬â¢s even better. Logistics software can help reduce costs in freight transportation and logistics while improving customer service quality. (Barone, 2003) In the South African industry research shows that there should be plans to shift back to rail-freight and reduce that of road as the overall cost of damage to roads will eventually filter down in costs to the customer. Although currently there are greater cost savings and cost competition in using road freight. Measuring Customer Service. Measuring customer service in logistics for any organization is crucial to determine whether the organization is doing what the customers are expecting. The needs of the customers differ to a large extent and the reason being is not all customers are treated the same. Since the needs of the customers differ to a large extent, organizations end up knowing so little in general about the customersââ¬â¢ real requirements hence they end up setting the service levels that are too high and hence too costly (Ballou, 1978). The high service levels result also in higher distribution costs and therefore the overall price of a product. Even though the aim of any organization is to meet the needs of each and every customer, the organizations should however try to generalize about customer service as much as possible to drive down the costs. The problem that is encountered while trying to measure the customer service is what factors to measure exactly. There has always been a contradiction on whether the service levels should be determined by the customers or be set by the organizations. The firms normally select factors that are easier to measure such as order handling, order picking times whereas customers might be interested or concerned about the order transmittal and delivery which tend to be more difficult to measure. Therefore to determine those factors or aspects that the customers value the most, the organizations normally use the performance model (Murphy and Wood, 2004). The performance model is a questionnaire that the customers fill on receipt of their orders; its main objective is to determine the percentage of times the firm accomplishes specific goals and objectives. Managers normally set some visible goals against which performance can be measured. These come in two forms; standards and policy statements (Ballou, 1978). The managers might for example set a standard whereby the target is to ensure a 95% in-stock rate, filling customer orders within 24 hours of receipt or a one day order cycle time for all customers staying close to the organization. Against these standards managers can be able to tell if they are meeting and exceeding the customer service levels the organization had set. I should be further noted that it is inefficient and costly to provide more service than the customer expect or requires hence the firm should try to meet to break-even. Some companies take customer service seriously in a sense that they even have the written printed statements. The policy statements promise the customers that the company intends to act in a specified way with regard to service. There are five ways in which the organizations measure or test the customer service levels (Gwilliam M, 2008). Firstly, if the organization is able to fill the orders then it must be meeting the customersââ¬â¢ expectations. Normally the acceptable standard is the 95% fill rate whereby it is only 5% of the time when there is stock out. Secondly it is the delivery of the goods on time. It is vital to measure how fast the organization can deliver the products that have been ordered. If most of the time the goods are not delivered at the targeted date then major changes need to be done. Furthermore, it is important to measure how successfully the customersââ¬â¢ concerns can be resolved. Since the customers use the enquiries to express their concerns, the proportion of the number of customer enquiries that have been effectively resolved can be used as a means of measuring customer service given the number of enquiries that have been received. Another way to measure customer service can be how quick the organization responds to the customersââ¬â¢ mails, emails, and phone calls. If the organization is able to respond to the customers within 24 hrs than the level of customer service is up to standard. The last way of measuring the customer service in logistics is by letting the customer decide. The customers can let the organization know if it is fulfilling the needs of its customers. The customer surveys that focus on the customer service issues can be conducted and from the response of the customer surveys the organization can be able to improve on the areas that the customers are not happy with. Once the level of customer service is known it becomes easier to control it. When the level of customer service is below the standard the customers become dissatisfied, however if the level of customer service is above or exceed what the customers require it increases the costs of the organization. Control is therefore defined as a process of taking corrective action when measurement indicates that the goals or objectives of customer service are not being achieved. For example, if the delivery targeted dates are not met there might be a need of changing the mode of transport or simply the route being used. Firstly the service level standards are set, and then the actual is compared to the standard. If there is a variation then the corrective measures need to be done so that the standard is met. At times the reason why the standard is not met is because it was set too high that it cannot be matched, in this case the standard itself needs to be revised. Conclusion ââ¬Å"The success of South Africaââ¬â¢s infrastructure growth challenges will be dependent on the ability of logistics infrastructure and, in particular, transportation, to cope with the demands placed on it. â⬠(Engineering news, 2007). In the future the quality of customer service will be the main determining factor in the survival of a company as customers become more aware of product offerings that will suit them. The transportation industry in South Africa is changing, with greater emphasis being placed on the customer and their level of satisfaction. This will bring a greater move forward in the industry that will see South Africa competing on the world stage in terms of transportation. Customer service is vital to the survival of any company, organisation or industry and establishing and implementing customer service policies that work is what will lead organisations and industries to greater growth and success. How to cite Customer Service in the Transport Logistics, Papers
Saturday, December 7, 2019
Conference On Information Systems Shanghai â⬠Myassignmenthelp.Com
Question: Discuss About The Conference On Information Systems Shanghai? Answer: Introduction The audit report is the opinion given by the auditor on the fairness of the financial statements constructed by the management of organisation. The organisational management is responsible for the construction of the financial statement for the financial year showing the business activities and the position of the company in the financial term. The audit report should be prepared with integrity and subjectivity. The main motive of the audit report is only to give an opinion over the truthfulness and fairness of the financial statement. The audit report prepared by the auditor should be easy to understand by the general public and investors. The audit report should state the responsibility of the auditors while conducting the audit of the financial statement and then the opinion of the auditor is given (Pilcher, 2009). The audit report should be specific and does not indicate two meanings. The diversification in the audit reporting requirement is done with a motto to provide a better transparency in the audit report provided by the auditor of the company after analyzing the financial statement of the company. The following changes are made in the audit reporting format: These matters are same as introduced but these matters are identified by the auditor of the company independently (Kim, et. al., 2011). These Critical Audit Matters are used by the PCAOB to identify the important areas of the financial statement that are important for the audit. The financial statement of the company is prepared as per the going concern concept. Going concern implies that the company will engage in the operations of the business till foreseeable future as can be seen by the management of the company. With the increasing complexities of the organizations came the recognition of the growing need and importance of reporting of financial statements. The simple and clear motto of the general reporting on financial statements is to give the best available information of financial statements to the lenders, other creditors, potential and existing investors about the reporting entity in making the decision for providing assets, resources, and capital to the entity (White, et. al., 2005). Qualitative characteristics that are required to provide important, functional and required information of financial statements are distinguished by the framework Enhancing and growing characteristics like understandability, verifiability, comparability and timeliness. Basic and fundamental characteristics which are faithful representation and relevance Relevant and important financial information is having an ability of creating a contrast to the decision on the financial statements taken by the users. But in order to make a difference in the decisions by the users, information of financial statement has value of conformity, predictive value or both. Faithful and trustworthy representation substitutes the formerly existing term reliability from when the board identified there is a absence of usual and mutual reliability comprehension (Williams Wilmshurst, 2009). Information of the financial statement of the organization that loyally and trustworthily represents economic phenomenon is having three features as follows: It is free from error It is complete It is neutral Name of the company: AGL Energy Limited Disclosure requirement as per AASB 116: The financial statement of accounts should disclose, for every category of property, plant, and equipment: Method of depreciation used by the company, Rate of depreciation used or the useful lives, Bases for measurement used for analyzing and determining carrying amount which is to be grossed, The carrying amount which is grossed and the collected depreciation at the beginning and at the termination of time; and Reconcilement of the amount of carrying at starting and at the termination of time showing: Acquisition through the combination of business; Assets determined as held for sale purpose or comprised in a class of disposal identified as held for sale in relation to AASB 5 and another disposal. In the AGL Directors opinion there were no recognizable changes in the statement of affairs that occurred during the financial year other than those comprised in Directors report(AASB, 2010); Losses of impairment identified in other identified as profit and loss in relation to AASB 5 and other disposals; As per AASB 136, losses of impairment reverted in gains or loss. As per the context of AASB 136, Raise or reducing in resulting from assessing under the paragraphs 31, 39, AUS 39.1, 40 AUS 40.1 and AUS 40.2 and by losses of impairment identified or reverted in other inclusive revenue. The dissimilarity of net exchange arising from the rendering the financial statements from the useful currency into a diverse currency of presentation, comprised of the metaphrasing of action into the presentation of currency of the enterprise which is reporting; and Distinct charges The statements of final accounts must state the information regarding the following parts - (a) A number of expenditures identified in the property, plant, and equipments amount of carrying of an item of in the way of its erection; (b) If separately it is not mentioned while taking into account income statement, the money that is received by way of compensation from the external third party route for the items of PPE that were adrift, given up or impaired that is comprised of profits and losses (Yao, et. al., 2015). (c) The agreed commitment that is made on the legal contract terms amount for the taking over of PPE in the business of its erection. (d) Existence and amounts of property, plant, and equipment and restriction on title undertaking as security for liabilities. According to the conceptual framework, information relating to the financial statement is important when it represents faithfully and is relevant what it pretends to represent. The importance of financial statements is intensified when it is verifiable, comparable, understandable and timely. The fundamental qualitative characteristics of the economics reporting convey that the accounts in the financial statement of the company should be showcased with prior dignity and integrity (Walker, 2003). The financial data should be adequately relevant to the users of the financial statement. AGL Energy Limited has explained the data of the assets in the annual report 2016 as per the disclosure laid down in AASB 116(AGLenergyLTD, 2016). AGL Energy Limited has met the criteria of the AASB 116 reporting requirements as per the findings in answer 2. Disclosure requirement that is mentioned in the AASB 116 has been reported timely by the AGL Energy Limited. Critical analysis of extent the disclosure on Plant, property, and equipment fulfil the basic and fundamental: Additional qualitative characteristics of Functional Information of Financial Statement: Comparability: Comparability authorizes users of the financial statements to identify and discover resemblance and dissimilarity among units, both between diverse time within a combination of financial statements and across diverse reporting organization or business units. Usage of techniquess to construct financial statements assists to attain comparability should be followed consistently. Timeliness: One of the qualitative characteristics of prevailing framework is Financial statement should be representing on time (AASB, 2004). However, preferably than stressing the stability between reporting on time and information which is reliable, the framework which is revised allude more wide to timeliness as being able to affect makers of decision. Verifiability: It is totally and entirely a new concept in the revised framework. Financial information when enables independent and knowledgeable observers to arrive at an agreement or assent on whether a distictive portrait of a transaction or an event is a trustworthy, faithful and independent representation then only it said to be verifiable. Generally, the motto of reporting is to provide relevant data of financial statements about the organisation of reporting that is functional to the investors which are potential and existing, lender and other trade payables in the formulation of decisions about providing the support to the business unit (Walker, 2003). The AASB 116 complies efficiently with the general purpose financial reportings objective. The AASB 116 provides detailed and relevant data about the assets of the company in general purpose financial statement. AASB 116 is also providing detailed and complete information about the useful life of assets over which the depreciation is to be apportioned. Conclusion From the above discussion the analyst had drawn a conclusion that AASB 116 provides the detailed information of PPE to the users of the accounts of the financial statement of the company. The basic motive of the general financial statement is to give true and fair financial information to the users of accounts of financial statements of the company. The analyst presumed that the basic motto of financial statement is grabbed by AASB in reporting of assets of the company. As an improvement company should also report the change in method of depreciation and result of such change in the financial statement accounts of the company. The block of assets of the company must show the assets included in the assets list covered by the same block. References: AASB, A. S. (2004). Presentation of Financial Statements. Balance Sheet, 68, 73. AASB. (2010). Property, Plant and management. Retrieved from https://www.aasb.gov.au/admin/file/content102/c3/AASB116_07-04_ERDRjun10_07-09.pdf AGLenergyLTD. (2016). AGL 2016 Annual Report. Retrieved from https://agl2016.annual-report.com.au/ Haswell, S., Langfield?Smith, I. (2008). Fifty?Seven Serious Defects in AustralianIFRS. Australian Accounting Review, 18(1), 46-62. Kim, S., Poon, S. K., Young, R. (2011). Issues around firm level classification of IT investment. In Thirty Second International Conference on Information Systems Shanghai,. Disponible en: https://rp-www. cs. usyd. edu. au/ spoon/publications. html [consultado 4 Nov 2011]. Pilcher, R. (2009). Deconstructing local government performance and infrastructure measurement. Asian Review of Accounting, 17(2), 163-176. Walker, R. G. (2003). Objectives of financial reporting.Abacus,39(3), 340-355. White, G. L., Sondh, A. C., Fried, D. (2005). Analysis of Financial Statement.Analysis. Williams, B. R., Wilmshurst, T. (2009). The achievability of sustainable reporting practices in agriculture. Corporate Social Responsibility and Environmental Management, 16(3), 155-166. Yao, D. F. T., Percy, M., Hu, F. (2015). Fair value accounting for non-current assets and audit fees: Evidence from Australian companies. Journal of Contemporary Accounting Economics, 11(1), 31-45
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